Job Description:

The Assistant Travel Agency Manager supports the Travel Agency Manager in overseeing daily operations, ensuring excellent customer service, and achieving sales targets. This role involves supervising travel consultants, assisting with administrative tasks, and stepping in to resolve client issues. The Assistant Manager plays a key role in supporting the team, optimizing workflow, and enhancing the client experience.

Responsibilities and Duties:

Key Responsibilities: Assist in managing daily agency operations, ensuring efficient service and smooth workflows. Support the team in handling bookings, itinerary planning, and client inquiries. Supervise and train travel consultants, providing guidance and performance feedback. Help implement sales strategies and marketing initiatives to achieve targets. Assist in managing vendor relationships and negotiating terms with travel partners. Resolve client concerns and handle complex travel requests, maintaining high service standards. Monitor industry trends and assist in identifying new travel opportunities and packages. Oversee administrative tasks such as scheduling, inventory, and document management. Prepare reports on team performance and sales metrics for the Agency Manager.

Required Experience, Skills and Qualifications:

Requirements: Bachelor’s degree in Travel and Tourism, Hospitality, Business, or a related field. Experience in a travel agency or hospitality environment, with supervisory experience preferred. Strong knowledge of travel booking systems and travel industry practices. Excellent customer service, communication, and problem-solving skills. Ability to work collaboratively and support team members. Preferred Skills: Familiarity with global distribution systems (e.g., Amadeus, Sabre). Sales and marketing experience within the travel industry. Proficiency in additional languages for international clientele.